Security

 

TUNEHOME ensures that every transaction you conduct with us is safe and secure. We value the trust you place in us. Please read this document on payments and how we ensure security.

FAQs

Q. What are the payment options which TUNEHOME provides me? 

A.  TUNEHOME you can shop with any of the following options on our website:

  • Visa, MasterCard and American Express Credit Cards.
  • Debit card of banks.
  • We currently support Net banking of all banks.

Q. Can I shop at TUNEHOME by using an international credit card?

A. Of course! You can use the following international credits cards, while shopping at TUNEHOME: Visa and MasterCard, issued in all currencies.


Q. Is it safe to use my credit / debit card or net banking?

A. Absolutely. Shopping with TUNEHOME is completely safe. A transaction with TUNEHOME are via the payment gateway of Payu Biz, which is Secured® as well as PCIDSS compliance and the most trusted security mark on the Internet.


Q. Does www.tunehome.in store my card or account information?

A. www.tunehome.in does not collect or store your account information at all. Your transaction is authorized at multiple points, first by Payu Biz and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us.


Q. Will I be asked to share card information, account information or passwords over phone or email?

A. Our team will never request you to share any of your payment details over email or over phone.


Q. What other things should I keep in mind during an online transaction?

A. 1. During the payment process using net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to TUNEHOME website with your order details which you can keep a copy of order.

2. Never press the browser back button when the transaction is still currently being done.


Q. How will transactions on TUNEHOME appear on my Credit Card / Bank statements?

A. All transactions on www.tunehome.in will be under the heading of "HRM ENTERPRISE LLP" on your Credit Card / Bank statements.


Q. What should I do if a transaction fails?

A. Transactions could fail due to multiple reasons. Please check for the following:

  1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
  2. Your Internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back within 7 working days.